Refund policy

EXVIVO is supplied to clinics for professional use. Because it is a temperature-controlled product that cannot be resold once it has left our cold chain, we do not offer refunds for change of mind.

Non-conforming product

If your order arrives damaged, short, incorrect, or outside the required temperature range, contact us at info@exvivo.com.au within 14 days of delivery with your order number and photos. We will replace the affected vials at no cost.

Your rights under Australian Consumer Law

Nothing on this page limits any right or remedy you have under the Australian Consumer Law. Where those rights apply, they operate in addition to anything stated here.

Full terms of supply are in our Commercial Terms and Conditions.